Water & Wastewater Services

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General Information
Phone Numbers
Fax: 817-617-3726
Emergencies: Dial 911
1614 S Bowen Road

Monday - Friday
8:00am - 5:00pm

The Public Works Department is responsible for the maintenance, operating, and monitoring of the water delivery and wastewater collection system including: 

  • Maintenance, repair, and capital replacement planning for the system including hydrants
  • Maintenance and clearing of wastewater lines including prevention of inflow and infiltration (I&I)
  • Customer service including meter reading, invoicing, and service connections and disconnections
  • Public awareness of FOG prevention, water conservation, and other initiatives
Need to report a water main break or sewer backup? Call 817-617-3701.
For after-hours water/sewer emergencies, call non-emergency dispatch at 

Payment Options
You can pay by cash, check, money order, credit or debit, online, by phone, or via recurring bank draft. If you have received a disconnection notice, the fastest way to have your payment credited to your account is to pay in-person at Town Hall. Payments made online or by phone often take more than one business day to process. 

  • Pay Online (via nCourt)
  • Town Hall (1614 S Bowen Road)
    • Pay in-person with cash, check, or money order during normal business hours
    • Pay in-person with a debit or credit card ($4.95 service charge applies) 
    • Mail your check or money order
    • 24-hour drive-up dropbox in the parking lot or the mail slot to the left of the front door of Town Hall
  • By Phone (bilingual call center via nCourt) 682-812-6643
    •  Make a one-time credit or debit payment ($4.95 service charge applies)
  • Automatic Bank Draft Application (PDF)
    • Mail or submit in-person at Town Hall (1614 S Bowen Road)
    • Takes one to two billing cycles to become effective

Water Source and Conservation
The Town of Pantego sources its drinking water from the Trinity and Puluxy Aquifers via six (6) wells. Water sampling and testing are conducted monthly at four (4) sites and reported annually via the Water Quality Report or Consumer Confidence Report (CCR). Wastewater treatment is under contract with the Cities of Fort Worth and Arlington.

Water conservation has become a primary concern both locally and throughout our nation — especially during the dry summer months. The Town has a Drought Contingency Plan (found in Section 3 of the Water Resource Management Plan), the various stages of which are deployed as necessary. Irrigation with sprinklers is always prohibited between the hours of 10:00 a.m. and 6:00 p.m.

Still have questions? Visit the Residents FAQ page or call us at 817-617-3701

Service Change Requests
To establish or cancel service, complete an application (below) and submit the appropriate deposit via cash, check, or money order. If you are closing your account in good standing, the original deposit is refundable. You may mail or drop off your application and deposit in-person at Town Hall (1614 S Bowen Road). Items not requiring payment can be faxed to 817-617-3726 or submitted via email. Deposits can only be accepted in-person, via the dropbox at Town Hall, or via mail.